Contact & Grievance

We value your feedback and are committed to resolving your concerns promptly and transparently.

1. General Support

For general inquiries, technical support, account assistance, or questions about our reports, please contact our support team:

• Email: admin@cartechtravel.com
• Address: Bengaluru, Karnataka, India

Our support team generally responds within 24-48 business hours.

2. Grievance Redressal

In accordance with the Information Technology Act, 2000 (and rules made thereunder) and applicable consumer protection laws in India, CarTechTravel has appointed a Grievance Officer to address concerns regarding data privacy, security, and platform abuse.

When contacting the Grievance Officer, please include:

• Your full name and registered email address.
• A clear description of the grievance or complaint.
• Any supporting evidence, screenshots, or transaction IDs.

3. Escalation Matrix

We aim to acknowledge all grievances within 24 hours and resolve them within 15 days of receipt. If your issue is not resolved within this timeframe, or if you are dissatisfied with the resolution, you may escalate the matter by replying to the original ticket and requesting a managerial review.