Privacy Notice

CarTechTravel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1. Data Collection

We collect the following categories of information:

• Account Data: Name, email address, and phone number when you register.
• Vehicle Data: Make, model, registration details, service history, and odometer readings that you provide or that we extract from your uploads.
• Uploaded Content: PDFs, invoices, photographs, and other documents you upload for analysis.
• Technical Data: IP address, browser type, cookies, device information, and usage analytics generated automatically when you interact with the Platform.

2. Purposes of Processing

We use the collected data for the following purposes:

• Account management and authentication.
• Report generation, including service invoice auditing and vehicle diagnostics.
• Payment processing and credit management.
• Fraud prevention and security monitoring.
• Providing customer support.
• Legal compliance and responding to lawful requests.
• Service improvement, including training and refining our analysis algorithms.

3. AI Processing Notice

4. Third-Party Processors

We do not sell your personal data. We may share data with trusted third-party processors in the following categories to facilitate our services:

• Cloud hosting and database providers (e.g., Supabase, Vercel).
• Analytics platforms.
• Authentication providers.
• AI and machine learning inference providers.
• Payment providers (e.g., PhonePe).
• Communication and email delivery providers.

5. Payment Information

When you purchase credits, payments are processed securely by our third-party payment gateway (PhonePe). CarTechTravel does not store your card numbers, CVV, UPI PINs, or direct banking credentials. We only retain transaction metadata (such as transaction IDs and status) necessary for accounting and credit fulfillment.

6. Security

We employ reasonable administrative, technical, and organizational safeguards designed to protect your data against unauthorized access, loss, or alteration. However, no internet transmission or electronic storage is entirely secure; therefore, we cannot guarantee its absolute security.

7. Retention

We retain your personal data and uploaded documents only for as long as your account is active, or as necessary to fulfill the purposes outlined in this notice, resolve disputes, and comply with our legal obligations. If you delete your account, associated data is generally removed from active systems within 30 days, subject to legal retention requirements.

8. User Rights

Depending on your jurisdiction, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data or uploaded documents.
• Account Closure: Request the permanent closure of your account.

To exercise these rights, please contact us via the details on our Contact page.

9. Children's Privacy

Our Service is not intended for persons under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it immediately.

10. International Processing

Your information may be transferred to, and processed in, countries other than the country in which you reside (including outside of India). These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place when transferring data internationally.